Shipping policy

Shipping Policy

1. Order Processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment.
  • You will receive a confirmation email with the tracking information once your order has been shipped.

2. Shipping Methods:

  • We offer several shipping options for your convenience.
  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Please note that these are estimated delivery times, and actual delivery may vary based on location and carrier delays.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination.
  • You can view the shipping costs during the checkout process before completing your purchase.

4. International Shipping:

  • Currently, we only offer international shipping to select countries. Please check the available countries during the checkout process.
  • International shipping costs and delivery times may vary based on the destination.

5. Tracking Information:

  • Once your order is shipped, you will receive an email with the tracking number.
  • You can track your order using the provided tracking information on our website or the carrier's website.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process.
  • We are not responsible for orders shipped to incorrect or invalid addresses.

7. Delays and Issues:

  • While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may cause shipping issues.
  • We will do our best to communicate any delays and work towards a resolution.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If you believe your package is lost or stolen, please contact the carrier directly to initiate an investigation.

9. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Contact Information:

  • If you have any questions or concerns regarding your order's shipping, please contact our customer service at bejulbeautysupply@gmail.com

Note: This shipping policy is subject to change without notice. Please review it regularly for updates.